I help companies plan offshore moves, choose the right partner, set up their own center when that makes sense, and keep the operation running well.
For mid-sized US companies in any industry. Each engagement is scoped to what you need.
Planning and managing a move of work offshore, or from one vendor to another, without disrupting customers.
Most migrations go wrong in the handover, not the planning. I help you decide what should move and what should stay, then run the transition in phases so your customers don't notice the change.
Finding a partner suited to your work, agreeing fair terms and SLAs, and reviewing how current vendors are performing.
Having run a BPO myself, I know what vendors put in a proposal and what actually happens on the floor. I help you compare options on substance and set up terms you can hold a partner to.
Setting up your own team in India, running it until it is stable, and then handing it over to you.
For companies that want their own team offshore without learning the hard way. I set up the entity, office and hiring, run day-to-day operations until the team performs, then transfer it to you on an agreed timeline.
Part-time oversight of your offshore operations: governance, reporting and day-to-day escalations.
Useful when you have an offshore team or vendor but no one on your side with the time or experience to manage it closely. I act as your operations lead for a set number of hours each month.
I started my career at IBM. Since 2016 I have run delivery teams in India, first for my own trucking companies.
I founded Peak Process Partners, a BPO in Mohali with about 200 people. I have also set up an in-house India operation for a US transportation company, and advised a number of other companies on moving work offshore and choosing partners.
You work with me directly.
Tell me a little about what you're considering and I'll get back to you.